FAQs
On our website as well as in stores, only products of the current season are on sale. If an item is sold out, we will try to re-stock it as soon as possible. If not, we will remove it from our website. When the size of an item you wish to purchase appears shaded in light grey and, therefore, cannot be selected, it means that it is currently unavailable.
Although, you can order as a guest, but having a Zainab Hasan account will enhance your shopping experience by keeping you up to date with newsletters,
storing your billing/shipping information and ensuring much faster checkouts.
storing your billing/shipping information and ensuring much faster checkouts.
Follow these simple instructions:
• Click on the ‘Sign In’ button on the top right-hand corner of the home page
• Click on the ‘Create an Account’ button at the bottom of the screen
• Click on the ‘Sign In’ button on the top right-hand corner of the home page
• Click on the ‘Create an Account’ button at the bottom of the screen
In case of forgotten password, all you need to do is:
• Click on ‘Forgot Password’ on the sign in page
• Enter your email address
• Click on the link sent to you in your email address
• Enter your new password
• Click on ‘Forgot Password’ on the sign in page
• Enter your email address
• Click on the link sent to you in your email address
• Enter your new password
Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address
Your order history will be available on your dashboard on your Account Page
Cash on Delivery is available nationwide
To avail COD, please follow these instructions.
• At checkout, select ‘Cash on Delivery’
• Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash
• At checkout, select ‘Cash on Delivery’
• Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash
Unfortunately, COD is only available in Pakistan.
For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered
to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address,
simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address,
simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the cart page.
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Local order delivery can take between 4-6 working days. Orders are processed within 24 hours and are generally scheduled for delivery the following
working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment
verification or source to process the order. During SALE delivery time is up to 15 working days.
working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment
verification or source to process the order. During SALE delivery time is up to 15 working days.
Shipping charges are mentioned separately as a part of the order on the check-out page. Final amount charged will include shipping charges.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate.
On the second failed attempt, the item(s) will be returned to us.
On the second failed attempt, the item(s) will be returned to us.
It is only possible to change the address of a processed order before it has been dispatched. Please email Customer Care and check if your order has been
dispatched or not.
dispatched or not.
All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance
and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice
of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase
cookies from your computer or mobile device using your browser.
and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice
of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase
cookies from your computer or mobile device using your browser.
Unable to find satisfactory answers ?
Contact Support
